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{ FAQ's } Frequently Asked Questions

WHEN WILL I RECEIVE MY PROOF/PURCHASE
- { Proofs for Digital Orders } For all Personalized orders, a proof will be emailed with in 24-48 hours of party information being received.
- { Approved Digital Files } You will receive your Digital Files via EMAIL typically same day as approval, but no greater then 24 HRS after you approve a proof.
- { Instant Downloads } are Instantly emailed to you upon completion of purchase. There is no wait time for these files. Please check your spam folder and then email us ( craftykizzy@yahoo.com ) if you do not receive the files with in minutes of purchase.
- { Printing Orders } Print times vary depending on time and day of purchase. Print processing time is no greater then 5 business days, Monday through Friday.

HOW LONG DOES SHIPPING TAKE
Shipping transit time (excluding apparel*) for all print orders is 2-3 days, USPS Priority Mail, including FREE tracking number. Overnight shipping is available at an additional fee, based on current market pricing.*Apparel orders ship based on the customers choice of shipping.

CAN I REQUEST A SAMPLE OF MY EXISTING ORDER: Due to the nature of our business, we cannot provide a physical sample for your existing digital or print order. Digital samples are visibly provided for you in each listing and a digital proof of your order will be emailed to you for changes and final approval.

CAN I REQUEST A FREE PRINT SAMPLE PACK TO BE MAILED:
Yes - for our invitation/stationary products (NOT printed apparel). We want you to see the True Quality of Professional Printing! Sample Packs will include a random assortment of pre-printed cards, showcasing the quality of stocks and finishes we offer. Just email your name and address to craftykizzy@yahoo.com and we will ship samples with in 24 hours! FREE OF CHARGE.

CAN I CANCEL MY ORDER:
- { Digital Orders } This includes any purchase that requires a PROOF to be emailed for Approval (i.e. orders that require personalizing) MAY be cancelled PRIOR to you receiving the FIRST proof. If a proof has already been sent, NO REFUND will be received.
- { Instant Downloads } are NON REFUNDABLE. These Orders are purchased AS IS with NO CHANGES and are Instantly Emailed to you. *You must CONTACT CraftyKizzy PRIOR to purchase if you would like to request changes to an AS IS File as there may or may not be additional fees for alterations.
- { Printing/Apparel Orders } Can NOT be STOPPED and are NON REFUNDABLE. If changes are required after the print process has been submitted you will be responsible for any additional printing charges to re-print your order.

WHY DOES THE COLOR LOOK DIFFERENT FROM MY PROOF WHEN I PRINT:
Please be aware that color variations will happen due to the many variables involved such as computer monitor, quality of printer/ink used as well as the many different types of paper.
- ALL Monitors display in RGB color and Printing is in CMYK color.
- RGB Color: red, green, and blue. The main purpose of the RGB color model is for the display of images in electronic systems, such as televisions, phones and computers. You will find that RGB previews better, brighter colors on your monitor/devise because these devices displays in RGB.
- CMYK is the color mode the print industry uses which is why you may see a shift in color from a monitor PROOF to a finished printed piece. The Print Industry can NOT print in RGB.